The
following terms, conditions and other information apply to all
sales:
Check
Payment Shipping:
On payment by check, shipping occurs after clearance of checks.
Taxes:
For USA and
international customers, no taxes apply.
For Canadian customers living in BC, add GST and PST
(Provincial sales tax).
For all other Canadian customers, add GST.
Shipping:
All shipping costs are extra, unless otherwise noted in a
special offer. Shipping is via UPS Ground (unless otherwise specified) and pre-paid
within Canada's provinces and continental USA, unless otherwise
noted in a special offer. UPS Air shipping is available upon
request.
All
appropriate taxes, shipping and insurance charges are added to the
total cost of the order and are the responsibility of the
customer. As well, all Customs and Brokerage fee's are the
responsibility of the customer. Our checkout area will calculate
tax and shipping charges based upon the geographical location set
for delivery. Products are typically shipped via mail or courier
to Canada and the US. On International orders we will confirm
shipping method and rates via e-mail. For goods damaged in
shipping we require notification within 72 hours of delivery so
that we can claim with our carriers.
Delivery
Time:
Normally within 7-14 working days from receipt of order for
Ground shipping
- subject to location, product ordered and order size. Some products, such
as custom engine covers, may take longer due to their custom
manufacturer.
Return Policy
For any returns, a Return Materials Authorization number (RMA#)
must be obtained by contacting All Inflatables.com.
Please
call 1-604-533-0990 or
email
for a return authorization number and address.
When applying
for authorization, please include data regarding the reason the
item is to be returned. All products must be returned to the
manufacturer prepaid by the shipper. For your protection, items
being returned must be carefully packed to prevent damage in
shipment. The manufacturer (Tough
Duck Outdoor Products Ltd.) nor All Inflatables.com or Paragon
Marketing Services Inc. will not be
responsible for damage resulting from careless or insufficient
packing or loss in transit.
There
is a standard 20% cancellation fee on any order cancelled after
receipt of order but prior to shipping. After shipment, upon
authorization by
All Inflatables.com, a
Return Materials Authorization (RMA#) will be issued and products
can be returned for credit or exchange, provided the original
purchaser makes the request within 3 weeks of purchase. Returned
merchandise must be new and unused. Customer pays all return
freight charges and brokerage fees. A restocking fee of 35% will
be assessed and a credit will be issued to the original purchaser.
Merchandise cannot be returned more than 3 weeks after date of
purchase from
All Inflatables.com.
Repairs
If product is under warranty, the manufacturer will repair or
replace the returned product (with the same or functionally
equivalent product) as expeditiously as possible and practical.
The manufacturer will then return the product at its expense via a
shipping method (carrier to be at sole discretion of the
manufacturer) equal to or faster than the method used by the
shipper. If the manufacturer is unable, within a reasonable time
(as defined by the manufacturer), to repair or replace any product
to a condition as warranted, the original purchaser may request in
writing a full refund of the original purchase price.
Out-of-warranty products will be repaired at a nominal charge. The
manufacturer will return the repaired product at customer expense
via a shipping method (carrier to be at sole discretion of Tte
manufacturer) equal to or faster than the method used by the
shipper.
Warranty
All products manufactured by Tough Duck Outdoor Products Ltd. have
a Limited One Year Warranty, to be free from significant
deviations in materials, workmanship and within the boundaries set
forth in this warranty statement.
The manufacturer
will, at their sole discretion, correct the product problem or
replace the product.
This
warranty shall not apply to product problems resulting from:
-
Improper application.
-
Inadequate site maintenance or preparation by the buyer or user.
-
Abuse, misuse, or unauthorized modification.
-
Operation outside of the approved specifications of the product.
This
warranty is in lieu of all other warranties, expressed or implied,
including but not limited to any implied warranty of
merchantability, fitness, or adequacy for any particular purpose
or use. Tough Duck Outdoor Products Ltd. or All Inflatables.com or
Paragon Marketing Services Inc. shall not be liable for any special,
incidental, or consequential damages, whether in contract, tort,
or otherwise. In no event shall Tough Duck Outdoor Products Ltd.
or All Inflatables.com or Paragon Marketing Services Inc. be liable for
direct, indirect, special, incidental or consequential damages
(including loss of profits or loss of time) resulting from a
failure of an Tough Duck Outdoor Products Ltd. product. In all
cases, Tough Duck Outdoor Products Ltd.or All Inflatables.com or
Paragon Marketing Services Inc. liability will be limited to the original
cost of the Tough Duck Outdoor Products Ltd. product in question.
No employee or agent of Tough Duck Outdoor Products Ltd. or All
Inflatables.com or Paragon Marketing Services Inc. has the authority to
modify the terms of this warranty in any manner whatsoever without
the express written permission of Tough Duck Outdoor Products Ltd.
or All Inflatables.com or Paragon Marketing Services Inc..
Tough
Duck Outdoor Products Ltd. reserves the right to make improvements
in design, construction, and appearance of products without
notice.
We've
outlined some of our policies below so that you can find out how
we do things. If you have any questions
regarding site security or other issues, please feel free to
contact us we'd be happy to provide you with the answers. We would
be glad to assist you by
email, over the telephone at 1-604-533-0990 or by fax at
1-604-533-0611.
Delivery
Every you order is made custom from scratch,
especially for you! This means we need a little time to make your
product before we ship it off to you. We work hard at getting your
products made as quickly as possible and ask that you please allow
up to two weeks for production prior to shipping. Thank you.
TERMS AND CONDITIONS
-
We
are not responsible for any damage that may occur during
shipment to the items you are returning. For your own
protection, you may wish to send your return by insured parcel
post or courier.
-
Unless we made an error in order processing or shipping, we will
not refund return shipping charges.
-
All
refunds, including any refunds for return shipping charges, will
be credited to the credit card used in your purchase. We will
make every effort to process your refund quickly and you will be
notified of your refund by e-mail.
We
would be glad to assist you
by email, over the
telephone at 1-604-533-0990 or by fax at 1-604-533-0611.
Please
call 1-604-533-0990 or
email
for a return authorization number and address.
IMPORTANT:
For this warranty to be effective, the manufacturer must be
supplied with proof of purchase date of product.
The
manufacturer does not authorize any other person or company to
create for it any other obligation or liability in connection with
any of its products.
All transactions are
governed by the laws of British Columbia, Canada.
